FREQUENTLY ASKED QUESTIONS
CAN I RETURN/ EXCHANGE MY FOOTWEAR?
Yes, we do. It entitles you to return your order on account for up to 7 days from the date of delivery. To avail the service, please ensure that your specified reason for replacement is covered under the terms and condition under our warranty. Please go through our Return & Replacement policy.
HOW QUICKLY WILL MY ORDER SHIP?
All orders are dispatched within 24 hours from our warehouse, and depending on the serviceable delivery pin code, it should reach you within 2-5 business days. Please note that we do not ship on the weekend and public holidays. Â
HOW CAN I CONNECT WITH CUSTOMER SUPPORT?
Head over to our Contact Us page & fill our form. In case you require further assistance, please contact our Customer Support team via phone + 91 9528187609 or email at esmee.help@gmail.comÂ
WHERE DO YOU SHIP FROM?
Packages will be shipped from Agra (Uttar Pradesh) , India.
DO YOU OFFER DELIVERY ON WEEKENDS?
We off delivery on all days of the week but we ship only from Monday -Saturday between 9 AM -5 PM. Â
HOW DO I BECOME AN ESMEE RETAILER OR INTERNATIONAL DISTRIBUTOR?
Kindly visit the contact page & fill out our enquiry form, or contact us at: Email - esmee.help@gmail.com Contact - + 91 9528187609 for more click here
DO YOU REPLACE DEFECTIVE PRODUCTS?
Yes, we replace defective products. You can visit our Return-Exchange-Request page for more information on this.
WHAT ALL PAYMENT MODES ARE AVAILABLE?
You can choose from the following methods of payment when shopping with shop-esmee.com
- Credit card/Debit card - Payment via all credit/debit card is available
- Internet Banking - Pay on our website using Net Banking Facility
- Wallets & UPIs - Pay via Virtual wallet or UPI methods
- Cash on Delivery - Pay in Cash at the time of delivery.
ARE THERE ANY HIDDEN EXTRA CHARGES?
Absolutely not! The price that you see on our website is the final price you have to pay, inclusive of all taxes. You will be provided with a tax invoice along with your order.
IS THE PAYMENT SAFE AND SECURED?
Definitely! Our payment partners use the highest level of secure encryption technology to make your transaction safe and confidential. You can choose your preferred method of payment when you are prompted to choose a âPayment Optionâ in the buying process.
HOW DOES THE REFUND PROCESS WORK?
The process for refund is simple and hassle free and is usually completed in 7-8 business days from receipt of the articles in our warehouse if they qualify for refunds. If you wish to request a refund or replacement, please look here
Kindly note you can place the return/exchange request on the above link on the website post within 7 days of receiving the order.