RETURN & EXCHANGE POLICY

Our shoes are proven to live up to high standards and every product is failsafe against any defect in workmanship. We always do our best to take care of our customers delight in the most fair and reasonable manner. And therefore, provide you an option to return or exchange the product in case it failed to meet your expectations.

RETURNS/EXCHANGES

1. How do I return/exchange an item?

No Returns/Refund request can be placed for orders equal to or below INR 1299/.

Products can be returned or exchanged within 07 days from the date of delivery of orders.

If you wish to place a return or exchange request, kindly place a request on our return or exchange- request page.

Fill in your Order Id and mobile number used to place the order. Kindly ensure to upload the images at least 3 images for us to analyze the condition of the product.

Return/Exchange request placed without the images shall not be entertained. Also, if an exchange or return request is made post 07 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick.

Following products are not eligible for return:

• Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.
• Any item that have been worn or washed.
• We may ask you to share images of the item/packaging to facilitate the return process.

Important Conditions for Return/Exchange requests

• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
• Exchanges are quick. We will ship out the exchanged item once we receive the old item back at our warehouse. However, exchange is only possible if your address is serviceable for an exchange by our logistics team or the desired product or size is available in stock. For any queries pertaining to this, please reach out to our customer support
• In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
• A return and exchange request can be placed only once for any order.
• In case any return/exchange request is rejected basis physical quality check by ESMEE team, the customer is not eligible for the return-refund or exchange request. In an event he/she wants to use the sent the merchandise, ESMEE will courier the merchandise on the required address, however the cost of logistic and handling (to be intimated at the time of courier) to be borne by the customer and to be paid in advance to the ESMEE team. In case of failure of the logistic cost paid in advance, ESMEE  will not ship the product.

REFUNDS

1. How will I receive my refund?

• Refund's will be processed within 7-8 business days from the date of returned/exchanged items being received in our warehouse and have been intimated to the customer that are eligible for refund request. 

• All Refunds for Prepaid orders shall be done in the source account/method.

• All Refunds for Cash on Delivery orders shall be done in the bank account details provided at the time of placing the refund request.